Return Policy

Returns
Our goal is to ensure all parties are satisfied. 

Our return policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The return must include any original packaging in undamaged condition.

Altered and Shortened Items
If you have an item altered (such as shortening), the item is considered final sale and will not be eligible for exchange or refund due to its alteration. 

To initiate a return, please use the form below or Click Here

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first confirm with your bank records for a credit being issued.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@brownsmenswear.com.

Sale items (if applicable)
Items discounted more than 30% are final sale and exchanges and returns are evaluated on a case by case basis.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@brownsmenswear.com and send your item to: 18-24 Arthur St S Elmira Ontario Canada N3B 2M5.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 18-24 Arthur St South Elmira Ontario Canada N3B 2M5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost and Stolen Items (if applicable)
We are not responsible for lost or stolen items during shipping or delivery. If your item is lost or stolen during shipping/delivery you will need to contact the delivering third-party.